Privacy Policy

Diplomat Travels & Tourism Agency (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel, ticketing, tour, or support services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information you voluntarily provide, including:

Full name
Email address
Phone number
Billing and payment details
Passport information (for ticketing or visa counselling)
Travel preferences and itinerary details
Contact details for booking, payments, or enquiries

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time and date of access
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected to:

Process travel bookings, ticketing, reservations, and tour packages
Provide visa counselling, hotel reservations, and travel insurance support
Communicate with you regarding enquiries, updates, or service changes
Improve website functionality and customer experience
Send confirmations, receipts, invoices, and travel documents
Provide 24/7 support and emergency travel assistance
Comply with regulatory, airline, and IATA requirements
Maintain internal records and service quality

3. Sharing Your Information

We may share your information only when necessary to deliver our services:

a. With Trusted Third Parties

Including but not limited to:

Airlines (domestic and international)
Hotel partners
Visa processing authorities
Travel insurance companies
Global Distribution Systems (GDS): Amadeus, Galileo, Sabre
Payment processors and financial institutions

b. Legal or Compliance Purposes

We may disclose information if required to:

Comply with Nigerian laws and regulatory requirements
Respond to legal processes
Protect our rights, customers, and operations

We do not sell or rent your personal information to any third parties.

4. Cookies and Tracking Technologies

Our website may use cookies to:

Improve browsing experience
Remember user preferences
Analyse website performance and traffic

You can disable cookies in your browser settings, but some website features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your data from:

Unauthorised access
Loss or theft
Misuse or alteration

Despite our efforts, no online data transmission can be guaranteed 100% secure.

6. Your Rights

Depending on your region, you may have the right to:

Access your personal data
Request corrections or updates
Request deletion of your information
Withdraw consent
Opt-out of marketing communications

To exercise these rights, contact us using the details provided below.

7. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Comply with legal and regulatory obligations
Resolve disputes
Maintain business records

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect information from minors without parental consent.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Information

For questions, requests, or concerns about this Privacy Policy, please contact:

Diplomat Travels & Tourism Agency
Second Floor, Room 204, Millennium Builders Plaza,
Plot 251, Herbert Macaulay Way,
NNPC Towers, Central Business District, Abuja.

Phone: +234 803 586 8355 / +234 803 700 6676
Email: info@diplomattravels.com